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Privacy Policy

Effective date: October 19, 2026
Last updated: October 19, 2026

This Privacy Policy explains how Visiting Angels Plainfield collects, uses and protects information when you visit vaplainfield.com or fill out a form on this site. It covers this website only.

Who we are

Settle Healthcare LLC dba Visiting Angels Plainfield is a Home Care agency located at 24014 Renwick Rd #100, Plainfield, IL 60544. Our phone number is 815-254-0152. The agency is owned by Justin Settle.

Visiting Angels Plainfield is an independently owned and operated Visiting Angels franchise. Each Visiting Angels agency is a franchise that is independently owned and operated. The Franchisor, Living Assistance Services, Inc., does not control or manage the day-to-day business operations of any Visiting Angels franchised agency. Visiting Angels is a registered trademark of Living Assistance Services, Inc.

In this policy, “Visiting Angels Plainfield,” “we,” “us” and “our” mean Settle Healthcare LLC dba Visiting Angels Plainfield.

What information we collect

Information you give us

We collect the information you choose to send us through the forms on this site:

  • Care inquiry form: your name, email address, phone number, town, the kind of care you or your loved one needs, how you prefer to be contacted, and your consent to be contacted.
  • Caregiver interest form: your name, email address, phone number, town, how you prefer to be contacted, and your consent to be contacted.

We also keep the information you share when you call, text or email our office.

Please do not send detailed medical information through this website. We only need basic details to reply to you. We can talk about care needs in more detail by phone or during a consultation.

Information collected automatically

When you visit this site, some information is collected automatically through cookies and similar technologies. This can include your IP address, browser and device type, the pages you visit, how long you stay, the page that sent you here, and your approximate location based on your IP address.

  • Website cookies. Our site is hosted on HubSpot, and HubSpot tracking code and cookies are used on the site. They help the site work, show us how visitors use the site, and connect a form you submit with your earlier visits to the site.
  • Analytics and advertising cookies. We may advertise online, and some visitors reach our site from ads on social media or search engines. Advertising and analytics partners may use cookies, pixels or tags to measure how well our ads work and to show our ads to people who may be interested in our services.

How we use your information

We use the information we collect to:

  • Reply to your questions and care inquiries.
  • Schedule and hold Home Care consultations.
  • Recruit caregivers, including following up on caregiver interest forms and arranging interviews.
  • Contact you by phone, text or email, based on your consent and contact preference.
  • Understand how visitors use our site and improve it.
  • Measure how well our ads work.
  • Meet our legal obligations.

Phone and text message consent

When you check the consent box on our forms, you agree to be contacted by Visiting Angels Plainfield by phone, text, or email about your inquiry or application.

  • Message frequency varies based on your inquiry or application.
  • Message and data rates may apply.
  • You can reply STOP to any text message to stop receiving texts. You can reply HELP for help, or call us at 815-254-0152.
  • You can also ask us to stop calling or emailing you at any time. See “Contact Us / Privacy Officer” below.

We do not sell your personal information. Mobile phone numbers and text message opt-in data and consent are not shared with third parties or affiliates for their marketing or promotional purposes.

How we share information

We share information only as needed to run our business:

  • Service providers. We use companies that help us run this website, host our forms, store contact records, and send emails and text messages. They may only use your information to provide those services to us.
  • When required by law. We may share information if the law requires it, for example to respond to a subpoena or court order, or to protect the rights, property or safety of our clients, caregivers, staff or others.
  • Business changes. If our agency is sold or transferred, the information we hold may be transferred as part of that change.

How long we keep information

We keep your information only as long as we need it for the purposes described in this policy, such as replying to your inquiry, providing services, recruiting, and meeting our legal and record-keeping obligations. When we no longer need it, we delete it or keep it in a form that does not identify you.

How we protect information

We use reasonable physical, technical and administrative safeguards to protect the information we collect. This site uses a secure (HTTPS) connection for pages with forms. No website or internet transmission is completely secure, so we cannot guarantee that information sent over the internet will never be accessed by others.

Your choices

  • Opt out of messages. Reply STOP to any text, use the unsubscribe link in any marketing email, or contact us to stop calls, texts or emails.
  • Access, correction and deletion. You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to confirm your identity first, and we may keep some information when the law requires it.
  • Cookie controls. You can set your browser to block or delete cookies, or to warn you before a cookie is stored. If you block cookies, some parts of the site may not work as expected. You can learn more about interest-based ads and opt out at optout.aboutads.info and optout.networkadvertising.org.

To make any of these requests, contact our Privacy Officer using the details in the “Contact Us / Privacy Officer” section below. We will respond within a reasonable time.

Children's privacy

This site is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Our site may link to other websites, such as social media pages, review sites or the main Visiting Angels website. This policy does not apply to those sites. Please read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Changes apply once they are posted on this page.

Contact Us / Privacy Officer

Justin Settle is the Privacy Officer for Visiting Angels Plainfield and the point of contact for privacy questions and requests. Contact him by: